Shipping policy

We ship Australia-wide from our Melbourne warehouse with Australia Post. Orders placed before 12pm Melbourne time on a business day go out the same day.

The short version

Same-day dispatch on in-stock orders placed before 12pm Melbourne time, Monday to Friday
Free shipping on orders over $199
Flat rate $15 under $199, or $25 Express
Tracked and signed for, every order
Packed properly — bubble wrap inside a rigid box

Dispatch times

In-stock orders placed before 12pm Melbourne time on a business day are dispatched that day. Orders placed after the cut-off, on weekends, or on Victorian public holidays go out the next business day.

You'll get an email with tracking as soon as your order leaves us.

Pre-orders dispatch within 1 business day of stock arriving. See our Returns & Refunds policy for full pre-order terms.

If an order contains both in-stock and pre-order items, we ship the in-stock items straight away and the pre-order separately at no extra cost — you don't wait for one to hold up the other.

Rates

Orders $199 and over: free, Australia-wide
Orders under $199: flat $15
Express Post: $25, available on all orders

The free shipping threshold applies to the order subtotal before shipping.

Delivery times

We send with Australia Post. Once dispatched, typical delivery times are:

Melbourne metro: 1–2 business days
VIC regional, Sydney, Adelaide, Canberra: 2–4 business days
Brisbane, Hobart: 3–5 business days
Perth, Darwin, regional and remote areas: 5–8 business days

Express Post is usually next business day within the Australia Post Express network, and 1–3 business days outside it.

These are Australia Post's estimates, not guarantees. Delivery can take longer during new set releases, public holidays and the December period.

Packaging

Corners and edges matter in this category, so every order is bubble-wrapped and packed in a rigid box. We don't ship sealed product in satchels.

Boxes are plain and unbranded on the outside.

Tracking and signature

Every order is tracked and sent with signature on delivery. If nobody's home, Australia Post will leave a card and hold the parcel at a nearby Post Office for collection.

We don't offer authority to leave. On sealed product at these values, a parcel left at the door is a parcel that can go missing, and it isn't a risk we'll put on you.

Wrong address

Please check your delivery address before you pay — we dispatch quickly, and once a parcel has gone we usually can't redirect it.

If a parcel is returned to us as undeliverable because of an incorrect address, we'll contact you. You can have it resent at your cost, or we'll refund the order minus the original shipping cost.

Lost or delayed parcels

If tracking hasn't updated for 7 business days, email info@onepackau.com with your order number and we'll open an enquiry with Australia Post.

If a parcel is confirmed lost in transit, we'll replace it or refund you in full. Australia Post investigations can take up to 10 business days, and we'll keep you updated while it runs.

Damaged on arrival

Photograph the parcel before you open it and email info@onepackau.com within 48 hours of delivery. We'll replace or refund in full, and we cover all costs. Full details in our Returns & Refunds policy.